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1.I'm warry about buying over the Internet. We understand. All of our customers have been completely satisfied and many have placed more than one order. This web site is not a trick! MyHairHouse has won a high reputation of honest service and good quality. 2.Is the quality guaranteed? Yes, of course. Your complete satisfaction is guaranteed. You have to make the correct choices though. There are several things that can make your first custom hairpiece with a new firm less than perfect. This is the same for one bought in a salon or one bought via mail order. Any problems will be fixed, and if you think you have a unit that doesn’t meet your demand, you can have a refund. 3.How long do the hairpieces last? This depends on the base types, poly skin base is 1 month, French lace base is 3 months, Fine mono base is 6 months. It also depends on your wearing method. You may care for your unit like a supreme expert, or you may be too rough on it. Some clients get 3 months out of a unit, and others make it last well over a year without much deterioration. 4.Can you keep my template and hair samples so I can reorder quickly? Yes, we can do that. If we have your template and hair sample on file at the factory, your next order can be produced within one day or two, saving a lot of time. 5.Can you copy my existing unit exactly? We'd be glad and able to do it. Send it out to us. All units sent out for duplication must be free of glue, tape and adhesive residue and must be shampooed clean, and completely dry. 6.Can I send my unit for repair? You can send any brand of hairpiece for repair/remake. In general there are two things we cannot do. We do not offer recoloring and permanent wave (curling). However, the factory does not accept all repairs as some requests involve more labor than a new unit, but for a quarter of the price. In these cases we have to decline your repair request. 7.What is the best way to clean the hairpiece? The best way is to remove it, remove the remaining adhesive residue and then wash it and dry it. 8.What is the best way to wash the unit. To prevent "wash-through", where some hairs make their way to the bottom side of the unit, drag or slap your unit through the lather in a sink of shampoo and warm or cool water. Rinse with the water going from bottom to top, and then roll the unit in a towel to absorb most of the water. 9.How often should I remove my unit to clean? Everyone is different, but you may not be the first to notice you have scalp odor. Scalp odor is unacceptable and is probably unhealthy. 10.How do I shampoo with the unit in place? Avoid very warm or hot water. Wet the hair, apply shampoo and create the beginnings of a lather without vigorously lathering. Run a little more water over the hair to move the lather through your lace or monofilament to the oily scalp below and allow the lather to remain there for a while before rinsing. Pat or blot dry very gently with a towel. Do not rub your hair with the towel. Do not comb wet hair. Tip: detergents such as shampoo don't clean, only the lather from detergents can clean. Lather! 11.It's hard to brush my hairpiece when it's wet and hairs seem to come out. Brushing a wet hairpiece can pull out many hairs. It'll be dry soon, wait until then, Use a vent brush which looks like spaced out plastic nails with blunt ball ends. Don't push it into the foundation, just gently comb through the dry hair and then finish by messing up with the fingers. 12.What kind of after-shampoo conditioners should I use? Don't go nuts with shampoos and conditioners. Wash the hairpiece in cool plain water whenever you can. Conditioner can loosen the knots and cause shedding which reduces the life of the hairpiece. It's best to use a tiny amount of mild shampoo and then put back the shine with a spot of hair serum or a leave-in conditioner |
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